EchoTik

In this section, you will learn how to manage cancellations. Manage Cancellations You can manage all your order cancellations in the TikTok Shop Seller Center under the  Manage Cancellations  section. Click here to go to Manage Cancellations There are four section tabs under the Manage Cancellations section. Their detailed descriptions are as follows. All From here, you can check all cancellation requests and their statuses. To Proceed Here you will find the list of orders with cancellation requests initiated by buyers. There are 2 scenarios for order cancellation: ​ 1. Buyers can unconditionally cancel their orders  within one hour  after the order is placed. (This rule applies when the buyer has paid for the order or has selected Cash On Delivery) ​ 2. After one hour, if the buyer wants to cancel the order, he/she needs to apply for it. To proceed, you can click  Reject request  or  Accept request. Note:  If you do not respond  within 48 ho...

1.  Continuing to improve the consumer experience, TikTok Shop cross-border UK marketplace goods into the warehouse mode update TikTok Shop cross-border e-commerce issued a notice to update the cross-border UK market commodity warehousing model. The announcement said that TikTok Shop is exploring and strengthening the platform infrastructure, combining regional market rules and user consumption habits to improve the warehousing model and quality inspection and other commodity operation requirements, and continue to supply higher quality goods and better shopping experience to global users. From April 15, 2023, the TikTok Shop cross-border e-commerce platform supports cross-border UK marketplace goods using the following business methods: ☆ Goods operated through the platform’s domestic stocking warehouse; ☆ Goods operated through the platform’s certified UK overseas warehouse or its own UK overseas warehouse; ☆ Jewelry and crystal goods that have passed the inspection of QIC Qualit...

Overview Customers can initiate a  Return and refund  request by navigating to the Orders section within the TikTok app. This action can only be requested if the order falls within the returns period. Return Process When requesting a refund, the customer must first select a reason for the return and then choose their desired return method. Today, customers can choose one of two methods: Hermes（Evri） Drop Off This service enables customers to return the item through a local Hermes return point. By selecting this option, the cost will be automatically calculated and the tracking number for the returning parcel will be auto-populated to ensure you can monitor the status of the return. After the initial returns request is approved within 48 business hours by the Seller, customers will be sent the return label directly within the TikTok app in QR code format. This can be scanned at their local drop off location. They will also have the option to email a PDF version of the label to ...

  The reason why I am writing such an article is that I have recently encountered a lot of people like. “Why do I have the exact same pin as him and the same words, I just have no traffic in my live room?” “Why do I have 1000 likes but only 1000 views for my short video?” I’m not sure if I’m the same as others, but the results are very different. The first thing you need to do is to find the right peers to learn from, and how to imitate them. The first thing is to divide the peer accounts that you need to pay attention to at the starting number stage into three categories. ● The standard account:  imitate the planning of the human cargo field and copy his path of starting the number. ● Counterpart accounts:  to cast similar people and convert their fans into your fans. ●  Pitching accounts in related categories： If the conversion rate of your peers is not high, or if you have too few peer accounts, you can pair vote for related categories. In this issue, we teach you...

Reading this article you will find out the return and refund policies for different scenarios, reverse regulation, and order dispute. Return and refund policies for different scenarios Sellers cancel orders Sellers can cancel orders before RTS (ready to ship) If cancellation is from the seller side, it may influence the rating of the shop TikTok Shop Platform cancels orders In theory, the platform can alter the status of orders under all circumstances Currently applied to the following scenarios: Regular products: the platform will cancel orders if buyers do not finish the payment after 48 hrs Subsidized products: the platform will cancel orders if a time limit is set while buyers do not finish the payment within that limitation Buyers cancel/return/refund Before payment-cancel orders Can cancel directly without the consent of sellers Before shipping and after payment-cancel orders Payment ≤ 1 hr, can cancel orders directly without the consent of sellers Payment ＞1 hr, can apply for ca...